Cyber claims require an active approach
Traditional cyber claims are slow-moving, uncoordinated, expensive, and can’t keep up with today’s sophisticated, fast-moving cybercriminals. Our claims team* has implemented an integrated response process that aims to move quickly in helping policyholders limit losses and get back to business.
HOW WE'RE DIFFERENT
Our rapid response time gets you back to business
Round-the-clock hotline
Whenever cyber risk strikes, we’re ready. Report an incident 24/7 via our round-the-clock hotline (0808-1349559). Suspicious activity? Call us as early as possible to potentially avoid a claim altogether.
Expert claims response
Our claims team aims to take immediate action helping you navigate the response and recovery process, with the goal to help your organisation mitigate financial and operational losses due to cyber risk.
Integrated team of experts
Access to our team and panel of incident response experts include privacy lawyers, breach coaches, forensic specialists, incident responders, and security engineers with decades of experience combating cyber incidents across a range of industries.
PRE-CLAIMS ASSISTANCE
Support doesn’t need to end in a claim
Maximise your cyber policy benefits with Pre-Claims Assistance.
Extensive pre-claims services
Our dedicated triage process enables policyholders to engage our claims team early, without worrying about triggering a claim.
A swift response to contain incidents
We act fast to help recover stolen funds, limit losses, minimise impact, and may even avoid a claim altogether.
Access to Coalition Incident Response (CIR)**
Policyholders that choose to engage Coalition Incident Response from the panel of service providers available will have an expert team of forensic specialists on their side when dealing with a cyber incident.
Proactive recovery tactics for stolen funds
Our claims team is proactive in Funds Transfer Fraud (FTF) events and will help policyholders recover stolen funds whenever possible.
Extensive pre-claims services
Our dedicated triage process enables policyholders to engage our claims team early, without worrying about triggering a claim.
A swift response to contain incidents
We act fast to help recover stolen funds, limit losses, minimise impact, and may even avoid a claim altogether.
Access to Coalition Incident Response (CIR)**
Policyholders that choose to engage Coalition Incident Response from the panel of service providers available will have an expert team of forensic specialists on their side when dealing with a cyber incident.
Proactive recovery tactics for stolen funds
Our claims team is proactive in Funds Transfer Fraud (FTF) events and will help policyholders recover stolen funds whenever possible.
CLAIMS ADVANTAGE
Our active approach can pay off for policyholders
$158M
recovered on behalf of policyholders1
73%
fewer claims than the industry average2
64%
of closed claims resolved with no out-of-pocket loss for the policyholder1
$202K
average amount recovered per funds transfer fraud event1
CASE STUDIES³
See how we help across industries
Financial Services
A US financial advisor wired $3.5M to two charities when a threat actor intercepted and diverted the money. Coalition’s claims team engaged in Pre-Claim Services and helped them recover all but $405 of the $3.5M — avoiding a claim under their cyber policy altogether.
Healthcare
A US national dental company was impacted by a ransomware event. Coalition’s Claims team connected the policyholder with breach counsel and an incident response team who helped the policyholder avoid paying the ransom. The policyholder received over $430K under the cyber policy representing business interruption and data restoration costs.
Manufacturing
A large US manufacturer was facing a $1.2M ransom following a cyber attack. The policyholder didn’t have viable backups and was projecting $1M in losses per day. Coalition’s claims team helped the policyholder engage Coalition Incident Response (CIR) who found a decryption key and helped them resume business within a day.
“I just have to say this is the quickest claims response I have ever seen! When I first inquired, I’d heard back in record-breaking time and have received follow-ups and tips from your team. Excellent service from the entire team.”
“Coalition's Claims team stepped in and held our hand and walked us through the entire claims process. They made something that we now know is extremely difficult, seem easy, and has made it seem like we can manage.”
"I was impressed with the speed in which your team reacted. Thank you for the comprehensive response."
We help make claims easier for brokers, too
Our fast, efficient process is designed to reduce your involvement with claims and allow more time to focus on building relationships.3
2026 CYBER CLAIMS REPORT
Average claims cost fell 19% as attacks increased
Despite mounting cyber threats, Coalition policyholders worldwide experienced a significant year-over-year decrease in claims severity. See why in our new report.
Questions about Claims? Check out our Cyber Claims FAQ.
How much cyber insurance do I need?
As the frequency of cyber incidents and the costs of data breaches continue to grow, there are a number of factors that determine an organisation’s unique risk and how much cyber insurance it may require. Learn more.
What is Funds Transfer Fraud?
Funds Transfer Fraud (FTF) is a common cyber attack in which hackers redirect funds from a victim's account before or during a money transfer so that the fraudsters receive the payment instead of the intended recipient. Learn more.
What are the steps to building a Cyber Incident Response Plan?
An incident response plan is designed to help a business recover from a cyber incident and is ideally tailored to each individual company. The goal of an incident response plan is to respond to the incident as effectively as possible while minimising business downtime or operational impact. Learn more.
Are there multiple types of Phishing Attacks?
A phishing attack is a social engineering attack where a bad actor impersonates a legitimate individual or business to trick their target into taking action. Once they've duped their target into clicking on a link and sharing their login credentials, threat actors gain unauthorised access to the organisation's network and critical data. Learn more.
What’s the difference between MDR, EDR, and XDR?
The cybersecurity industry is crowded with acronyms, but the real difference lies in who (or what) is taking action.
EDR & XDR are Tools: Endpoint Detection & Response (EDR) and Extended Detection & Response (XDR) are the sensors. They record data and log events. However, these tools often create a mountain of alerts that still require someone to review and react.
MDR is a Human-Led Service: Managed Detection & Response (MDR) was the first attempt to solve the "alert fatigue" of EDR/XDR by hiring human analysts to watch the screens. The problem? Humans are slow, expensive, and prone to error. In a world where ransomware encrypts a network in minutes, a human-speed MDR response is often too late.
Automated Detection & Response (ADR) renders the traditional MDR model obsolete. ADR doesn't just manage the detection; it automates the full investigation, response, and containment. By replacing the human bottleneck with a proprietary, data-driven engine, Wirespeed ADR reaches a threat verdict and executes containment in seconds. Wirespeed ADR can stop breaches before you even check your inbox.
