CLAIMS EXPERIENCE

We’ve streamlined the cyber claims experience

Cyber risk strikes fast, so we designed our claims process to help businesses quickly stabilize and restore operations.

Cyber claims require an active approach

Traditional cyber claims are slow-moving, uncoordinated, expensive, and can’t keep up with today’s sophisticated, fast-moving cybercriminals. Our in-house claims team has pioneered an integrated response process that moves as quickly as cyber risk to help policyholders limit losses and get back to business.

HOW WE’RE DIFFERENT

Our 5-min average response time gets you back to business fast

Round-the-clock hotline

Whenever cyber risk strikes, we’re ready. Report an incident 24/7 via our round-the-clock hotline (833-866-1337). Suspicious activity? Call us as early as possible to potentially avoid a claim altogether.

Expert claims response

Our in-house claims team takes immediate action helping you navigate the response and recovery process, with the goal to help your organization mitigate financial and operational losses due to cyber risk.

Integrated team of experts

Access to our team and panel of incident response experts include privacy attorneys, breach coaches, forensic specialists, incident responders, and security engineers with decades of experience combating cyber incidents across all industries.

Pre-claims Assistance

Support doesn’t need to end in a claim

Maximize your cyber policy benefits with Pre-Claims Assistance.

Extensive pre-claims services

Our dedicated triage process enables policyholders to engage our claims team early, without worrying about triggering a claim.

A swift response to contain incidents

We act fast to help recover stolen funds, limit losses, minimize impact, and may even avoid a claim altogether.

Access to Coalition Incident Response (CIR)

In addition to having an expert team of forensic specialists on your side when dealing with a cyber incident, policyholders that choose to engage Coalition Incident Response from the panel of service providers available will experience $0 retention.

Unparalleled recovery tactics for stolen funds

Our claims team has developed strong relationships with law enforcement and financial institutions enabling us to help policyholders recover stolen funds in Funds Transfer Fraud (FTF) events.

CLAIMS ADVANTAGE

Our active approach pays off for policyholders

$158M

in stolen funds recovered on behalf of policyholders*

73%

fewer claims than the industry average**

64%

of closed claims resolved with no out-of-pocket loss for the policyholder*

$202K

average amount recovered per funds transfer fraud event*

CASE STUDIES

See how we help across industries

Financial Services

A financial advisor wired $3.5M to two charities when a threat actor intercepted and diverted the money. Coalition’s claims team engaged in Pre-Claim Services and helped them recover all but $405 of the $3.5M — avoiding a claim under their cyber policy altogether.

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Healthcare

A national dental company was impacted by a ransomware event. Coalition’s Claims team connected the policyholder with breach counsel and an incident response team who helped the policyholder avoid paying the ransom. The policyholder received over $430K under the cyber policy representing business interruption and data restoration costs.

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Manufacturing

A large manufacturer was facing a $1.2M ransom following a cyber attack. The policyholder didn’t have viable backups and was projecting $1M in losses per day. Coalition’s claims team helped the policyholder engage Coalition Incident Response (CIR) who found a decryption key and helped them resume business within a day.

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“I just have to say this is the quickest claims response I have ever seen! When I first inquired, I’d heard back in record-breaking time and have received follow-ups and tips from your team. Excellent service from the entire team.”

“Coalition's Claims team stepped in and held our hand and walked us through the entire claims process. They made something that we now know is extremely difficult, seem easy, and has made it seem like we can manage.”

"I was impressed with the speed in which your team reacted. Thank you for the comprehensive response."

We help make claims easier for brokers, too

Our fast, efficient process is designed to reduce your involvement with claims and allow more time to focus on building relationships.¹

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2026 CYBER CLAIMS REPORT

19% decrease in average claim cost

Explore the latest cyber trends, including how proactive risk management led to a decrease in the average financial impact per event for Coalition policyholders.

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